Customer Services
and Feedback
UK visas aims to offer a fair and professional service
to all our customers. We welcome feedback, which helps us to focus
on where we need to improve.
We would like to hear from you if
- You think you were not treated with courtesy and respect ;
or
- You have ideas on how we can improve our service ; or
- You were satisfied with the service we provided.
We aim to respond to your complaint within 48 hours, in accordance
with our service level standards. To help us achieve this please
provide as much information as you can, including where possible:
- the visa section where the application was made
- the full name of the applicant
- the applicant's date of birth
- the type of application
- the date of application
- any reference number(s)
- name of the VFS attending officer
Please write to:
VFS (Thailand) LTD,
Regent House, 2nd Floor,
183, Rajdamri Road,
Kwaeng Lumpini,
Khet Pathumwan,
Bangkok 10330.
Or email us using the Customer
Feedback Form at the bottom of the Contact
Us page using info@vfs-uk-th.com.
